About Us

VitaCircle.com was founded to provide quality, brand name health supplements at a reasonable price. Because of the expense of setting up a retail location and the low volumes of sales they usually generate, prices had to remain high to be able to keep health supplements businesses viable. VitaCircle.com is using the Internet's inherent efficiency in product presentation and order processing to pass the savings on to our customers. VitaCircle.com is a privately owned company. We have managed to maintain a profitable business by providing product selection and customer service that is unmatched in the industry. We hope you will find shopping at our site a pleasant experience. If you have any suggestions on how to make it even better, we would love to hear from you. Email us at cs@vitacircle.com.

Security
	VitaCircle.com uses the SSL (secure socket layer) protocol to encrypt information before it is sent across the internet. This can be verified by checking for the lock or key icon in the status bar of your browser. Once the information arrives at our servers, it is saved in encrypted format on a dedicated server with no direct connection to the internet. If you do not feel comfortable sending your credit card information online, you may call us at 713-589-2756 to place an order.
Privacy
	VitaCircle.com is committed to protecting the security and privacy of our customers. Our site uses cookies to make it possible for us to recognize you and your shopping cart from the many other visitors that are on our web site simultaneously. Practically all interactive web sites use cookies to be able to keep track of many simulataneous users. Cookies can not extract any kind of personal information from your computer. When you are ready to proceed with checkout, you are transferred to a secure server which uses SSL technology to encrypt your information. VitaCircle.com does not sell or rent any personal information about our customers to marketing companies or list developers. We are in the business of selling quality health supplements, not personal information. As a natural consequence of the development of our company, we may at some point be acquired by another company. In the event that our company is sold, the information that we have collected may be transferred to the new company.   Please go to our privacy section for more detailed information.
Shipping
	We usually ship out order within 24 hours. You will receive an email from us if there is an unforeseen delay that may cause your order to arrive later than the selected shipping time. Please note that all transit times are listed in business days. UPS and the US Postal Service do not include Saturdays, Sundays, and most holidays as business days. If your shipment is late and you think there is a problem with the delivery, we encourage you to contact us via email. We will investigate the inquiry and respond in a prompt manner. Within United States: You may choose to upgrade your shipping to Next-Day Air, Second-Day Air, or 3rd-Day Air once you are ready to check out. The additional shipping charges for upgraded air shipments will be calculated based on the weight of the products you purchase. To select a different shipping option, you will need to type in your delivery zip code and scroll down to the desired shipping option. Hawaii, Alaska, and other US Territories: If you live in Alaska, Hawaii, or another U.S. territory, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. Military Addresses: If you are stationed at a military address overseas, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED.. USPS Priority Mail to overseas military addresses usually arrives within 7-20 business days. P.O. Boxes: If your delivery address is a United States P.O. Box, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. USPS Priority Mail usually arrives within 1-3 business days. Your actual shipping charges will be calculated when you type in your zip code on the shopping cart page. Please note that because UPS can not deliver to P.O. Boxes, shipping rates may be more expensive. Having your order sent to a place of business or a residence is recommended if you wish to keep your shipping costs low. International: International orders will be shipped via USPS Airmail. USPS Airmail transit time is 3-5 business days. We are currently shipping only to selected countries. A complete list of valid countries is available in the scroll box on the shopping cart page. We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. VitaCircle.com has no control over these charges. We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order. Please note that some nutritional supplements may not be allowed into your country. VitaCircle.com will not issue refunds for orders that are denied entry through customs. You are responsible for checking the customs regulations in your country before placing your order. Please note that our currently posted processing time does not apply for International orders. Because of special regulations that apply only to International orders, you may experience a 1-3 day delay in processing your order.
Tracking
	When your order is placed, you will receive an email with your order receipt. Included in the email will be a link that you can use to check the current status of your order. The link wil be updated to include a tracking number for your order once the order has been boxed and shipped. You will also receive a second email with your tracking information attached when your order is shipped. Please note that if you reside in an FPO or APO Military adress, we will not be able to provide you with tracking information.
Contact Us
	Low prices mean nothing if you are unhappy with the product or service. We sincerely want you to be pleased with your order so you will refer us to your friends. Our customer service email address and phone number are shown below. In order to provide all of our customers with the best service possible, we request that you email us. All emails will be replied to within 1-2 business day.During business hours we will typically respond within the hour. If you do not yet feel entirely comfortable with email, or if you believe your issue will be best addressed by speaking to someone, please feel free to call us. Thanks for visiting us and we hope you will give us the opportunity to earn your business.   email: cs@vitacircle.com phone: 713-589-2756 VitaCircle.Com 11410 I-10 East Suite 164 Houston, TX 77029
Refunds and Returns
	If you are not satisfied with a product you purchased, you may return the unused item(s) for a full refund of the purchase price within 30 days of purchase. Unfortunately, we cannot refund the original and return shipping charges. If you were shipped the wrong product in error, you may return the product at our expense for a full refund of the purchase price and shipping charges. You must call 713-589-2756 to get a return authorization number prior to shipping your return. IMPORTANT NOTICE CONCERNING RETURNS: If you purchase nutrition bars that contain chocolate, they may melt during transit. Although this problem is rare, we suggest that you refrigerate all chocolate products as soon as you receive them to restore consistency. We do not accept returns on melted products. Our return policy is applicable to all products purchased at VitaCircle.com wtih the exception of products manufactured by the following brands: Atkins Promax VPX Sports Unfortunately, the manufacturers listed above will not allow us to handle your return. If you purchased product from one of these manufacturers, you will need to contact them directly to arrange your return. The phone number and web address of the appropriate manufacturer should be listed near the UPC code on the product. To ensure delivery of your order, we have chosen two reputable carriers for all of our domestic orders. All of our domestic shipments are sent with delivery confirmation from either the US Postal Service or UPS. VitaCircle.com will not be responsible for undamaged merchandise once delivery has been confirmed by UPS or the US Postal Service. All mail or parcels that are lost after delivery will be the sole responsibility of the consumer and all claims for packages lost after delivery will have to be filed directly with UPS or the US Postal Service.
Disclaimer
	All logos, graphics, and text appearing on this web site is deemed to be the "intellectual property" of VitaCircle.com. The "intellectual property" is protected by laws governing the United States of America. Any reproduction or use of the "intellectual porperty" without the express written consent of VitaCircle.com is prohibited. VitaCircle.com is not a manufacturer of nutrition products. This site is intended solely for the resale of nutritional supplements. All information provided on the web site is for informational purposes only and is not guaranteed to be correct. VitaCircle.com will not be held liable for any problems that may arise from the consumption of the nutritional supplements sold on this web site. Placing an order at VitaCircle.com signifies that you have read and agree to all of the policies listed on this policy page. Any and all legal issues pertaining to this web site shall be dealt with in the jurisdiction that VitaCircle.com corresponds to. By placing your order via this web site, telephone, fax, or email, you acknowledge that you have read and agree to all the policies listed on this page. By placing an order you also agree that these policies will serve as reference for any disputes that may arise regarding the contents or condition of your order. If you have any questions regarding our policies, please feel free to call us and one of our customer service representatives will assist you.